Identity Verification - A requirement protecting your consumer information

To keep your information safe, TransUnion® needs to confirm that you're really you before providing your reports. You do this by verifying your identity online—it's quick and easy. Once verified, reports will be generated, you can provide payment, and your reports will be securely stored in your account. If you share reports with anyone else, they'll be notified they’re available in their secure account. You can always change your mind and “Un-Share” your reports afterward. You can generate unlimited reports and rental applications for 30 days once verified. There is no additional cost.

Trouble Shooting ID Verification

Every once in a while, identity verification cannot be performed online. This may be due to several factors:

  • Insufficient information in your existing TransUnion® file.

  • Not having a TransUnion® file.

  • An error or typo in your account information when registering with SoftScreen®.

Wrong Info

Common mistakes when creating an account include entering the wrong birthday or social security number. You can fix these mistakes anytime before you submit your information to TransUnion®. Double-check everything before you hit submit! After you submit to TransUnion®, you can't make any changes. If you submit the wrong information, your ID verification will probably fail.

How to correct wrong info AFTER submission to TransUnion®

Please get in touch with us for assistance. We must delete your account, along with the wrong information it contains. This will enable you to re-register, start over, and provide accurate information.

Verification via "The Quiz"

When you're ready to generate reports, you'll enter your social security number via a secure TransUnion® portal. SoftScreen® never sees this information. TransUnion® will then ask you a few multiple-choice questions to verify your identity. Once you answer these questions correctly, your reports will be generated.

Failed Quiz

If you can’t answer the multiple choice questions (you get a few tries), you'll need to call TransUnion®'s customer support. Their contact info will appear on your screen. Once they verify your identity, you can finish generating your reports.

No Quiz

If there's not enough information in your TransUnion® file, or you do not have an existing TransUnion® file, the online quiz won't appear. In this case, you must call TransUnion®'s customer support number for instructions on how to verify your identity. The phone number will be on your screen. After they verify your identity, you can continue with report generation

Failed Verbal Verification

If asked to call TransUnion® and they cannot verify ID over the phone, renters can participate in "Offline Verification.” This requires scanning and emailing info to TransUnion®'s dedicated offline ID verification department. Two of the following are required:

  • A driver’s license from any U.S. state, or

  • A passport photo page (not necessarily U.S.) and

    In addition to one of the above, one of the following is also required:

  • A bank statement showing name, address, and bank logo, or

  • A utility bill from the last 60 days, or

  • A welcome letter from a bank showing name, address, and bank logo

    Your name and address must match on both documents and your SoftScreen® account. Otherwise, ID verification will be unsuccessful.

Once TransUnion® receives your documents, verifying your ID usually takes 2 to 48 hours. TransUnion® will update your SoftScreen® account and email you to let you know when it's done. You can then sign into SoftScreen® to finish your application, generate reports, and provide payment.