I’ve received reports but not the rental application.

The applicant has not completed and submitted their rental application and has not uploaded any of the requested documents.

If the applicant has shared their reports with you, they have also received their rental application and document share. Everything is included as part of one complete package. Immediately upon sharing reports, applicants are placed on the rental application page. We also send an email confirmation letting them know reports have been shared with you, which includes a reminder to complete their rental application and, if applicable, to upload any documents that may have been specified. You will receive an email notification any time a completed rental application is submitted.

How to remedy the situation

Reach out to the applicant or their representing agent to let them know what is expected.

Please keep in mind applicants may not discern the difference between sharing reports and providing a completed rental application, even though we have tried to explain, inform, and remind them.